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For Admins/Directors
Step-by-step guides and tips to help administrators set up, manage, and oversee Learning Genie accounts, data, and program settings.
FAQs
- How to Delete an Account in Learning Genie (Agency Owners Only)
- Complete Back-to-School Guide
- Navigating Learning Genie: Operations Requiring Password and Signature
- How to share children with the grantee agency?
- How do I add new staff?
- How do I edit staff or change a staff’s role?
- How to change a staff member's email?
- How Do I Batch Add Attributes?
- How to remove accounts (staff and parents)
- How to edit individual rating periods?
- How to assign classrooms to staff members?
- [For Admins] How to filter out data by program
- How to add a child profile picture (web portal)
- [For Admins] How to reset password for staff
- How do I add sites and classrooms?
- How do I add a new Classroom?
- How do I remove a class?
- How to update a child's attendance
- How to Restore a Child in Learning Genie
- How to Record Languages Mastered by Staff
- How long are school messages stored for?
- How do I edit a classroom's framework?
- What devices/browsers is Learning Genie available on?
- What kind of device do I need? [Educators]
- How do I restrict teacher access to adding or removing children?
- What Is a Training Class in Learning Genie and How to Create One
- How do I transfer a child?
- How to print framework references? (Web Portal)
- How to Remove a Teacher from a Classroom
- Understanding Learning Genie Accounts: Account Creation for Staff and Login Process
- How do I know the version of the app I am using?
- Resetting Your Roster for the New School Year
- Deactivate Training Sites/Classes
- How do I set a restricted IP so my teachers will only use Learning Genie on school premises?
- How to transfer account ownership for Agency Owner?
- How do I remove a staff member from my agency? What happens to their data?
- I can't add a staff member to Learning Genie, it reads "email already exists".
- [For Admins] How do I add a child?
- [For Admins] How to contact Learning Genie Support through the app
- How to merge accounts
- How to Export Student Roster from Learning Genie
- How to switch active rating period?(Admins)
- Save to view your DRDP reports and survey statistics
- How do I edit a classroom?
- How to Set Child to Inactive in Learning Genie
- How to Set Up Goals for School Readiness Report
- What are the different roles on Learning Genie and what type of access does each role provide?
- How long are engagement items stored for?
- How do I merge two duplicate student profiles?
Portfolio and Assessment
- DRDP Reports in Learning Genie: Your Complete Guide
- DRDP (2025) Is Coming: What You Need to Know
- How to Use the Automated Action Plan Feature
- What is the Assessment Progress Dashboard?
- How to Use and Interpret the Progress Assessment Report
- How to Monitor Educators’ Assessment Progress in Learning Genie
- How can I batch lock children?
- How do I unlock a child's record?
- How to Edit a Child’s Demographic Information in Learning Genie
- How to Complete the Additional Information/Attributes Section for a Child
- How to Locate and Use IEP-Related Attributes (Eligibility, Adaptations, Goals, etc.)
- How Marking a Child with an IEP Affects Frameworks and Measures
- How to setup a Rating Period
- How do I edit a rating period group?
- How to Fix the “Outside of Active Rating Period” Error Message
- How Do I Individualize a Rating Period for a Late-Enrolled Child?
- How to customize frameworks for children in the same class
- How to Provide Feedback on Observation Notes (Admins Only)
- How to Add Custom Portfolio Tags in Learning Genie
- How to Add Custom Child Attributes in Learning Genie
- How to download past portfolio reports
- How do I manually transfer my Data from Learning Genie to DRDP Online?
- How to Generate a Rating Excel File in Learning Genie
- How to Generate a Child’s Rating Report
- How to Set Up Benchmarks in the Cohort School Readiness Report
- How do I change a child's completion date?
- How to setup DRDP Key Measures
Family Engagement
- How to View Chat Messages as an Admin
- How to Send Announcements to Staff and Families
- How to Set Up the Drop-off Note
- How to Review and Approve Engagement Items Before They're Sent to Families
- How to View or Download a History of Parent Messages
- Why can't I see the chat feature but my teachers can?
- Enabling Staff-to-Staff Chat: A Guide for Agency Admins
- How to Download the Parent Onboarding Status and Parent Onboarding Report
- How to add Learning Media Channels
- How to Set Up Auto-Play for Learning Media
- How to Set the Daily Report Email Time for Families
- How to Use the Drop-off Note Feature
Reflective Lesson Planning
- How to Create a Weekly Planner: Reflective Planning for Admins
- How to set up a weekly planner template
- How to Use the Lesson Library for Reflective Lesson Planning
- How to set up weekly planner template
- Lesson Settings
- Alignment of DRDP to Other Frameworks
- [For Admins] Reflective Planning - Creating a Weekly Planner
- Reflective Lesson Planning - Lesson Library
- [For Admins] Reflective Lesson Planning: Lesson Library - How to manage lesson resources
- How to approve/revise weekly planners
- [For Admins] Video Interpretation for Weekly Planners
- [For Admins] Reflective Lesson Planning - Virtual Shadow
In-Kind
- How to Set Up and Manage In-Kind Settings
- How to Create Volunteer Activity Sets for Parents and Community Volunteers
- How to Set Up and Track In‑Kind Goals in Learning Genie
- How to Pull In‑Kind Reports in Learning Genie
- In-Kind: A new school year setup
- How to manually add In-Kind entry
- How to Delete an In-Kind Activity Approved by Mistake
- How Third Party Donors and Volunteers can Submit In-Kind Donations with a Web-Based Link
- Setting Up In-Kind for the New School Year (Importing Activities)
Daily Health Card and Attendance
- How can I view all the abnormal health cards for all children at a site?
- How do I remind parents to fill out and submit daily health card?
- How to download the Update Attendance page
- Daily Health Card Stats (Overview)
- How to edit the questions on a daily health card
- Visual Health Check Setup
- How to add or remove off-site reasons
- How to Find or Generate the QR Code for Attendance
- How to Setup Default Choice for Each DHC/ VHC Question
- How to generate attendance reports
- How to manually add an off-site reason for absent children
- How to Set Up Daily Health Card (DHC) and Attendance Features
Survey
- [For Admins] Disaggregate Survey Results
- How to edit survey template
- [For Admins] How to view and download individual child's responses to a survey
- [For Admins] How to manually fill out surveys for families
- [For Admins] How to create a Survey
- [For Admins] Send reminder - Survey
- [For Admins] How to send a Survey
- [For Admins] How to print a survey?
- [For Admins] Survey Comparison
- [For Admins] How to view/download non-anonymous survey responses
DLL
Roster Import/Sync
- GoEngage API Sync Setup and Use
- Setting Up ClassLink API with Learning Genie for roster sync
- How to import child roster from DRDP online to LG
- How to Import Student Roster from any SIS (Student Information System)
- How to import from CenterTrack (KinderSystems)
- How To Import My Staff Roster
- How to import from Child Plus
- How to connect via SFTP
- How to connect via One Roster API
- Transferring children from IT to PS through Import/Sync
DRDP API
- How to connect with DRDP Online via API
- How to Verify you're connected through DRDP API
- How to verify your data is uploaded to DRDP online via DRDP API
- How to fix upload error: Missing attributes
- How to fix upload error: Age grade instrument not match
- How to fix upload error: Completion date in LG falls out side the rating period in DRDP Online
- How to fix upload error: SSID already existed in DRDP Online
- How to fix upload error: Agency name in both system does not match
- How to fix upload error: Class name includes special characters
- How to fix upload error: Site name includes special characters
- How to fix upload error: DRDP rating view was set to N/A