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How to remove accounts (staff and parents)

In this article, you will find instructions on how to remove teacher accounts and parent accounts from your agency.

⚠️ Important Notes Before You Remove an Account:

  • Removing a teacher or parent account will only remove their access to your agency.

  • Their login (email) will still exist in Learning Genie, but they will no longer see or access your agency’s data. Their account will appear empty once removed.

  • Any data the staff or parent has previously entered (e.g., observations, engagement posts, or records) will remain in the agency’s account. This ensures your agency data is not lost.

  • If a staff or parent account needs to be permanently deleted (removing the email from Learning Genie entirely), only Learning Genie Support can process this upon request.

  • If a staff member needs to be invited or transferred to another agency, their email account must first be deleted by Learning Genie so that a new account can be created under the new agency. Please reach out to us in this case.

  • For parents:

    • If they need to connect to their child’s new profile in a different agency or school, they can still use the same email and login but must be onboarded using a Parent Code.

    • Email invitations will not work because the email address already exists in Learning Genie (email invites are only for brand-new parent accounts).

    • If a parent chooses to start fresh with a new email invite, their existing account must first be deleted by Learning Genie.

      • ⚠️ Important: If their child has not yet been offboarded (or will never be offboarded) from the previous agency, the parent will lose access to that old profile and its data by starting fresh. The data remains with the old agency.

      • If the child has already been offboarded from the previous agency, then starting fresh will not cause any issues.

    • 📖 See this guide for details (instructions for parents): How to add another child (profile)

For admins, here is how to remove a Teacher account:

 

1. Open your admin settings.

 

2. Click on "Manage Staff" under Agency Management.

 

3. Find a teacher you want to remove and click on the Edit pencil().

 

 

4. Click on "Delete" and confirm. 

 

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For admins and teachers, here is how to remove a Parent account:

1. Open your Home page.

 

2. Click on "Parent" under your classroom.

 

3. Find a Parent that you want to remove and click on the trashcan(mceclip8.png) next to the email.

 

4. Confirm.

 

✅ That’s it! The account will no longer have access to your agency, but all data tied to your agency will remain.

If you need assistance with:

  • Permanently deleting a staff or parent account/email, or

  • Transferring or reconnecting an account to another agency, please contact our 

📧 help@learning-genie.com | 📞 (760) 576-4822