How to Delete an Account in Learning Genie (Agency Owners Only)

Learning Genie strives to offer the best educational products and services. We are sorry to see you go, but we respect your decision and want to make the account closure process as smooth as possible.

⚠️ Important:

Admins can only remove staff accounts from the agency. Removing means the staff member will no longer have access to classes, but their account (email login) still exists.
Only the Agency Owner has the ability to permanently close/delete the agency account. This action will delete all agency data — including classrooms, children, staff, and parent information — and cannot be undone.

Steps to Delete an Agency Account (Agency Owners Only)

1. Go to Admin Settings >Account & Security, and select the 'Close Account' option.

2. Backup Your Data

Before proceeding, please make sure you back up all your valuable data and account information.
This includes exporting PDF files, Excel data files, and any other important documents.

3. Proceed with Deletion

After backing up your data, click “Next” to continue with the account deletion process.

4. Security Login

A security login step will be required to verify your identity.

5. Data Overview

Confirm the deletion of all directory information for children, teachers, and parents from the listed sites.
Notes and ratings associated with the account will also be deleted.
Click “Next” to finalize the deletion request.

6. Email Notification

An email notification will be sent to you and all administrators to confirm the deletion request.
The data will be permanently removed from the database 72 hours after the request is made.

Please reach out to us if you have any questions!

help@learning-genie.com

(760)576-4822