Having Trouble with the Learning Genie App?

We’re here to help! If you're experiencing issues with the app, please try the following troubleshooting steps to resolve the problem:

Basic Troubleshooting Steps

1. Check for Updates
   Make sure you're using the latest version of the Learning Genie app.
   
   
   • Go to the Google Play Store (for Android) or the App Store (for iOS).
     
     
   • Search for Learning Genie and tap Update if it's available.
     
     
2. Sign Out and Sign Back In
   
   
   • Sometimes, simply signing out and back into your account can help refresh the app.
     
     
3. Reinstall the App
   
   
   • Uninstall the Learning Genie app from your device.
     
     
   • Then, reinstall it from the Play Store or App Store.
     
     
   • Important for Educators: Before uninstalling, please make sure all drafts are published to avoid losing any unsaved work.
     
     

Still Not Working?

If the issue persists after trying all of the steps above, please don’t hesitate to reach out to us. We're more than happy to look into it further and get things back on track for you as quickly as possible!